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SHIPPING & RETURNS

Returns

  • Our return policy last for 30 days. If 30 days exceeds from the day of purchase, we cannot provide any refund or exchange. To return the item,it must be unused and in the same condition that you received it.
  • Additional non-returnable items are Gift cards and vouchers.
  • To proceed with return, we need a receipt or proof of purchase.
  • There are some instance where only partial refunds are granted.

 

  1. Any product not in its original condition is damaged or has missing parts for reasons not due to our fault.
  2. Any item that is returned more than 30 days after delivery.

 

Refunds

  • Once the return item is received and checked, we will send you a notification email. We will also notify you if you are eligible for refund or not.
  • If you are eligible, we will process your refund , and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

  • In case of late or missing refunds , first you should check your bank account to confirm.
  • Then get in touch with your credit card company, often takes some time before your refund is officially posted.
  • Then contact your bank. It takes some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at a

Sale items

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

  • To return your product, you should mail your product to our Main Address : Gold Land Building -110 , Deira- Dubai – UAE / Unit No:255 ,DMCC Business Centre , Level No: 8, Jewellery & Gemplex 2 ,Dubai- UAE
  • Note that you will pay your own shipping costs for returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending upon the location you live, the duration it may take for your exchanged product to reach you, may vary.